E-commerce Lawyer Romania
Selling online opens enormous opportunities and legal risks that many entrepreneurs only discover when they receive their first ANPC inspection report or their first consumer claim in court.
Terms and conditions copied from another website, a vaguely worded return policy, a promotional campaign that inadvertently breaches advertising rules these are situations that can generate significant fines and costly litigation. And in e-commerce, a sanction or a damaged reputation spreads fast.
At Sava Law Firm, we have advised online retailers, SaaS companies, and digital merchants for over 25 years on the legal compliance of their online operations and in defending them against consumers and regulators. We know Romanian and European e-commerce law and we know how it works in practice.
What We Handle
Drafting and Reviewing Terms and Conditions
Your terms and conditions are not a formality you publish because everyone else has them. They are your contract with every customer — the document that defines what you promised, what you delivered, and what happens when disagreements arise. Well-drafted T&Cs can be the difference between winning and losing a dispute.
We draft and review:
- terms and conditions for online stores selling physical products
- terms and conditions for SaaS platforms and digital products
- return and cancellation policies compliant with OUG 34/2014 and EU Directive 2011/83
- commercial sale and purchase contracts
- subscription agreements and software licence terms
- subscription agreements and software licence terms
Defending Merchants in Consumer Disputes
When a customer opens a claim or files a complaint, a fast and correct legal response makes all the difference. We represent merchants and digital operators in all types of consumer disputes — from negotiation and amicable resolution through to court proceedings.
We act in matters involving:
- consumer claims regarding non-conforming products or undelivered services
- disputes over the right of withdrawal and payment refunds
- litigation over contractual terms challenged as unfair
- individual or collective actions initiated by consumers
- disputes regarding delivery, delay, or order cancellation
Challenging ANPC Sanctions
An ANPC inspection concluding with a contravention report is not necessarily a final decision. Many sanctions are successfully challenged — on procedural grounds, because the facts recorded are inaccurate, or because the sanction applied is disproportionate to the actual situation. We act in matters involving:
- challenging contravention reports issued by ANPC
- annulment of decisions to withdraw products or suspend operations
- contesting fines for unfair or misleading commercial practices
- representation before courts in proceedings initiated by ANPC
Unfair Contract Terms Prevention and Defence
Romanian and EU legislation on unfair terms in consumer contracts applies automatically, regardless of whether the consumer signed or agreed. A clause deemed unfair is void by law and can attract not just a lost dispute, but sanctions from the authorities as well. We act in matters involving:
- reviewing existing contracts to identify clauses at risk of being declared unfair q
- drafting contractual terms in compliance with Law 193/2000 and EU Directive 93/13
- defending merchants in litigation where consumers invoke the unfair nature of contractual clauses
- assistance in ANPC procedures concerning unfair terms
Legal Compliance for International E-commerce
If you sell online to customers in Romania or across the European Union, you must comply with both Romanian law and European directives on e-commerce, consumer rights, and data protection. We assist foreign companies operating in the Romanian market in meeting local legal requirements.
We act in matters involving:
- challenging contravention reports issued by ANPC
- adapting contractual documents for the Romanian market
- advising on the legal requirements for online selling in Romania
- analysing the legal compliance of an online business model with Romanian and EU law
How We Work
Legal audit of
your online
operations
We review your existing documents terms and conditions, policies, contracts and identify concrete legal risks before they become problems.
Documentation tailored to your business
We do not use generic templates. Every set of terms and conditions is drafted specifically for your business model, your products, and your customers.
Assistance for international companies
When you receive an
ANPC notification or a
court claim, timing matters.
We commit to responding
on the same business day.
Integrated perspective
. The best consumer
dispute is the one that
never reaches court. Investing
in solid legal documentation
from the outset costs incomparably
less than a litigation file.
Wy Choose Us
Why Clients Choose Sava Law Firm
In-depth knowledge of Romanian and European e-commerce law
We have a thorough command of OUG 34/2014, Law 365/2002, EU Directive 2011/83, and the European regulations applicable to digital commerce.
Preventive counsel, not just damage control
We get involved early before problems arise because preventing a dispute always costs less than resolving one.
Practical experience defending merchants, not just legal theory
Your matter is handled personally by the lawyer you spoke with at the outset. You are not handed over to a junior associate after the first meeting.
We speak the language of business
We communicate in plain terms, without unnecessary legal jargon, and we adapt to the pace and priorities of your business.
FAQ's
Frequently Asked Questions
Yes, if you sell online to consumers. OUG 34/2014 requires mandatory pre-contractual information before the order is placed — full prices, the right of withdrawal, the merchant’s identity, delivery costs, and contract duration. Missing this information or presenting it incorrectly attracts contravention sanctions and can make consumer contracts voidable.
Technically yes, legally it is a serious mistake. Copied terms may contain clauses that are unenforceable in Romania, may lack mandatory requirements specific to your business model, or may include unfair terms that create vulnerabilities for you. A consumer challenge won on the basis of poorly copied terms can cost far more than having a correct set drafted from scratch.
Partially. Downloadable digital products are exempt from the right of withdrawal if the consumer gave explicit consent before delivery and acknowledged the loss of the withdrawal right. This exemption must be correctly implemented in your terms and conditions otherwise the consumer can request a refund within 14 days regardless of the download.
Fines for consumer rights violations vary depending on the infringement found. Beyond the fine, ANPC can order product withdrawal, publication of the sanction, or suspension of activity in serious cases. A correctly filed challenge can reduce or eliminate the sanction but must be submitted within 15 days of the contravention report being communicated.
Yes. Sellers on eMag, Amazon, or other platforms have their own legal obligations towards consumers, regardless of the platform’s internal rules. We assist you in understanding and meeting these obligations and in defending your position when disputes arise with customers or with the platform itself.
Request a Legal Assessment
Want to check whether your online store's legal documents are compliant, or dealing with an ANPC issue or a consumer dispute?
we respond within 24 hours on business days.